What is the purpose of the hotline 170 to respond to the complaints of the population when a water problem arises? Nothing, judging by the many grievances received by the editorial staff of Xplik or K. Moreover, even the Minister of Public Services Ivan Collendavelloo declared himself “shocked” by this service.Marc, a resident of Trou-aux-Biches, lambasted the service offered through hotline 170. He talks about “enormous amount of lies and disappointments” that he incurred through this service. He says he phoned on that line on December 31, because there was not a single drop of water flowing from the tap since the day before.”I was told that this service was just there to record the complaints that would then be directed to the concerned inspector. I was asked for my name, my CWA account number and my address. I was assured that someone was going to call me. As of January 3, nobody had done it yet and I was without water for all these days, “testifies our interlocutor.Marc’s situation is all the more difficult because he holds a license obtained from the Mauritius Tourism Authority since 2010. As a result, he welcomes tourists of various nationalities to his establishment. “Foreigners living at home are shocked by the way the hotline 170 works by the authorities. Some tourists have personally noticed the inefficiency of this service when they themselves called this hotline. All they got is the standard answer: ‘We’re going to give you a reference number and someone will call you,’ “says dejected Marc.According to our interlocutor, one of the employees of the call center would have even suggested to a tourist to buy a tank costing between Rs 5,000 and Rs 8,000! He added that she might need to hire a truck to transport a pump. “She was so amazed at this incongruous answer that she no longer knew whether to laugh or cry! “Says Marc.”We are all aware of the current drought in Mauritius and we are using water rationally. Yet we can not get half a tank of water for our basic needs, “he says.The necessary measuresEnergy and Utilities Minister Ivan Collendavelloo said he was “shocked and furious” about the services provided through hotline 170 in these times of drought and water cut-off. He promised that he would take the necessary measures so that “the population does not continue to suffer the incompetence of the operators of this hotline”. The call center that manages this hotline is based in Ebony.